기업 LMS 품질이 교육담당자의 업무 효율성, 업무 만족도 및 업무 자기효능감에 미치는 영향
The Effects of Corporate LMS Quality on Training Managers’ Work Efficiency, Job Satisfaction, and Work Self-Efficacy
- 주제(키워드) LMS , 시스템 품질 , 정보 품질 , 서비스 품질 , 업무 효율성 , 업무 만족도 , 업무 자기효능감 , 정보시스템 성공모형 , Learning Management System （LMS） , system quality , information quality , service quality , work efficiency , job satisfaction , work self-efficacy , IS success model
- 발행기관 서강대학교 교육대학원
- 지도교수 이예경
- 발행년도 2026
- 학위수여년월 2026. 8
- 학위명 석사
- 학과 및 전공 교육대학원 AI융합 교육설계·경영
- 세부분야 해당없음
- 실제URI http://www.dcollection.net/handler/sogang/000000083441
- UCI I804:11029-000000083441
- 본문언어 한국어
- 저작권 논문은 저작권에 의해 보호받습니다.
초록(요약문)
The Effects of Corporate LMS Quality on Training Managers’ Work Efficiency, Job Satisfaction, and Work Self-Efficacy Park, Cha Min Major in AI Integrated Educational Design ＆ Management Graduate School of Education Sogang University Academic Advisor: Prof. Lee, Yekyung This study aims to examine the relationships between corporate Learning Management System （LMS） quality factors and training managers’ work efficiency, job satisfaction, and work self-efficacy. As digital transformation accelerates in corporate education environments, LMS has evolved beyond a simple content delivery platform into a core operational infrastructure supporting the full range of training administration tasks. However, existing LMS research has predominantly focused on learner and instructor perspectives—namely learning outcomes and system acceptance— leaving the work experiences of training managers who actually operate and manage the LMS relatively underexplored. Drawing on the DeLone and McLean （2003） Information Systems Success Model as its theoretical foundation, this study examines the relationships between LMS system quality, information quality, and service quality and training managers' work efficiency, job satisfaction, and work self- efficacy. The study population comprised training managers with hands-on experience operating and administering LMS in corporate settings. Data were collected via an online survey, yielding 102 valid responses. Analysis included reliability analysis, descriptive statistics, correlation analysis, and multiple regression analysis. The results supported six of the nine research hypotheses. Service quality showed significant positive relationships with all three outcome variables: work efficiency （β = .521, p 〈 .001）, job satisfaction （β = .427, p 〈 .001）, and work self-efficacy （β = .424, p 〈 .001）. System quality （β = .228, p 〈 .01） showed a significant positive relationship with job satisfaction only. Information quality showed significant positive relationships with work efficiency （β = .208, p 〈 .05） and job satisfaction （β = .254, p 〈 .01）. These findings indicate that service quality is the only explanatory factor with statistically significant associations across all three outcome variables. While technical quality dimensions are mainly associated with job satisfaction, the responsiveness and support capability of corporate LMS vendors, such as Multicampus and Hunet, or internal support units show broader statistical associations with training managers’ perceived task efficiency, job satisfaction, and work self-efficacy. This study adds to LMS research by focusing on training managers as system operators and by examining work self-efficacy as an outcome variable in the context of information systems quality. It should be noted that this study employs a cross-sectional, convenience-sampled design, which limits direct causal inference.
more목차
Ⅰ. 서론 1
1. 연구의 필요성과 목적 1
2. 연구문제 2
3. 주요 용어 정의 3
Ⅱ. 선행연구 5
1. LMS 의 개념과 기업 교육 운영에서의 역할 5
2. LMS 품질 요인 6
3. LMS 활용과 교육담당자 업무 간의 관계 8
4. LMS 품질과 업무 효율성만족도자기효능감의 관계 11
Ⅲ. 연구방법 14
1. 연구 설계 및 절차 14
2. 연구모형 및 연구가설 15
3. 연구 대상 및 자료 수집 16
4. 측정도구 17
5. 자료 분석 방법 21
6. 응답자의 일반적 특성 21
7. 측정도구의 신뢰도 분석 24
Ⅳ. 연구 결과 25
1. LMS 품질 요인에 대한 교육담당자의 인식 수준 25
2. LMS 품질 요인과 교육담당자의 업무 효율성 간의 관계 26
3. LMS 품질 요인과 교육담당자의 업무 만족도 간의 관계 26
4. LMS 품질 요인과 교육담당자의 업무 자기효능감 간의 관계 27
5. 가설 검증 결과 종합 28
Ⅴ. 논의 및 결론 29
