서강대학교

초록/요약 도움말

The present study uses the Job Demands-Resources model (Bakker & Demerouti, 2007) to examine how job demands (emotional dissonance and work-family conflict) and emotional exhaustion contribute to explaining variance in objective performance. The central assumption in the current study is that emotional dissonance and work-family conflict (WIF: work interferes with family and FWI: family interferes with work) lead to constant psychological overtaxing and in the long run to emotional exhaustion. The health impairment process was used to predict objective personal performance. A total of 411 employees from a home schooling education company completed questionnaires on job demands and emotional exhaustion. These self-reports were linked to information from the company’s headquarter about objective performance (actual customer net growth) during one year. The results of structural equation modeling analyses supported that 1) emotional dissonance and WIF/FIW were positively related to emotional exhaustion, 2) emotional exhaustion was negatively related to objective performance, and 3) emotional exhaustion mediated the relationship between emotional dissonance and objective performance. However, the mediating roles of emotional exhaustion in the link between WIF/FIW and objective performance were not supported. Lastly, theoretical implications, practical implications, and limitations of the current study and future research suggestions were throughly discussed. Key words: emotional dissonance, work-family conflict, emotional exhaustion, objective performance, the Job Demands-Resources model